Vacature Regulatory Affairs Specialist

Regulatory Affairs Specialist - Technical Information

Date: Nov 3, 2023

Location: Oegstgeest, NL, 2342

At IFF, we apply science and creativity for a better world. We play a vital role in the global food, beverage, beauty, household and personal care, and pharmaceutical supply chains. Passionate, creative, and empowered, we are constantly looking for new challenges-and developing new-to-world solutions that answer them.

This position is responsible for providing a superior level of customer support to customers and clients; answering inquiries regarding technical product information to ensure a smooth and positive experience.

As part of the Technical Information Services department, you will work with the global quality organization and regulatory teams to ensure that the information needed by our customers exists and will manage data needs as necessary to fill gaps. You will have responsibility for ensuring that all information requests are completed according to defined service levels.

The responsibilities will be assigned based on seniority and include (but are not limited to) the following:

• Complete customer and internal technical information (documentation) requests according to defined response policies.
• Provide first line support to (internal) customers related to the request processes and document content. Escalate to Subject Matter Experts where appropriate.
• Keep SOP's concerning document completion up to date.
• Measure KPI's, identify improvement needs and manage performance to the satisfaction of the business and customers. Strive for continuous improvement.
• Follow trends regarding customer demands and expectations and identify the need for the expansion of available documents and information as well as automation of templates.
• Manage the periodical review and update of standard and customer documentation in coordination with customer owners.
• Manage new requirements and information demands that do not align with standard response policies by escalating to the internal stakeholders.
• Support document automation by providing requirements and perform testing in the system.
  

QUALIFICATIONS

• You have a Bachelor's degree, preferably in Science or related fields; or similar level of experience.
• We will rely on your minimum of 2 years quality or regulatory experience.
• You are comfortable using IT platforms like CRM, SAP, and Microsoft applications.
  

YOUR CORE COMPETENCIES

• Hands-on mentality, service oriented, with good organizational skills, and with high attention to detail.
• Perform responsibilities with a positive attitude and an ability to work with a minimal level of guidance and supervision.
• Excellent oral and written communication skills.
• Ability to draw information from various sources and work with cross functional teams.

IFF is an Equal Opportunity Employer.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

Functie:	regulatory affairs specialist
Startdatum:	02-11-2023
Ervaring:	Ervaren
Educatielevel:	HBO
Contracttype:	Vast
Salaris:	onbekend – onbekend
Uren per week:	1 – 40

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